Shipping policy

Shipping Policy

Our Online Store will ship UPS all products on our site directly to your home or business.  All products can also be purchased online and you can designate picked up at your choice of our local Benjamin Moore Paint Outlets Stores in as little as three hours.

We currently ship within the continental United States. Alaska, Hawaii, and Canada, we do not ship to these locations at this time. 

To guarantee delivery, we must have complete addresses AND phone number. Sorry—we cannot deliver to P.O. Boxes or A.P.O. and F.P.O. addresses.

Shipping fees are displayed at the end of the checkout process.

All orders are processed and boxed for shipment Monday through Friday, excluding holidays. Orders that we receive prior to 3:00PM ET typically leave our Store warehouse within 24-48 Hours. When your order is shipped, a confirmation email containing the United Parcel Service (UPS) tracking number will be sent to you. This tracking information provides an estimated delivery date.

Delivery Information

UPS Ground orders take between 1 to 5 business days to arrive from the ship date and are delivered Monday through Friday. We do not ship paint by air or boat. This does not include the warehouse handle time.

From UPS: Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.

As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local, state, and national government entities to ensure that we fully align with their regulations. We are committed to continue operating globally except where constrained by government restrictions.

It is at the sole discretion of the UPS driver whether he/she can leave a package at your door. If the shipping location is deemed a "safe" area, then the UPS driver will leave the package. However, if the driver has had past incidents of missing or stolen packages, he/she will most likely not leave the package. If you regularly have packages left at your door by UPS, this package should be no exception.

Please note that extreme weather conditions may cause paint to spoil. Because our paint is eco-friendly, it is more susceptible to freezing than other paints. We use special winter packaging to ensure your paint arrives unfrozen and in excellent condition. However, if you anticipate not being home within 8 hours of the package being delivered in months during which freezing may occur, we strongly recommend sending your package to a business address to protect your paint from extreme temperatures.

For other products not featured online, the professionals at our stores are happy to assist you.